Identifies business needs and appropriate hardware and software solutions.`Provides support and maintenance of client technologies on workstations, servers and peripherals with the goal of improving their customers? ability to leverage technology to support the business.`Responsible for designing, building, and implementing technical solutions for business applications.`Responds to work requests regarding installation, configuration or maintenance of client software and the deployment of new technology releases, performing new PC installations, troubleshooting, and software repair.`Performs moderately complex maintenance and support of many client products; typically works on one or more projects at a time, and is involved in minimally complex (less risk, limited in scope, short to long duration) tasks.`Works independently on some issues within IT.`Requires some coaching.`Provides some technical coaching to other functions on moderately complex issues.
Solid knowledge in one or more hardware and software language(s) and/or tool(s).`Understands business issues and functions they support.`2-4+years of related IT experience.`Bachelors Degree or equivalent work experience and/or Certifications.Strong knowledge of distributed networks, related hardware and software components, telecommunications, network and design architecture, routers/switches, gateways, and transport media such as COAX, or FIBER. Strong knowledge of TCP/IP and familiarity with using sniffers.CCNP or equivalent skillset.