Cabela's Retail, Inc is hiring a Seasonal Customer Service Associate for our Retail Showroom in La Vista, NE. These positions are a critical link to our customers. This is an exciting opportunity for all outdoor enthusiasts.
*For appropriate and accurate consideration for this position, please attach a cover letter along with your resume outlining your specific job related experience, as well as any specific outdoor experience and/or interest you may have.This position's duties include:
- Receives incoming calls and resolves customer questions and problems in accordance with company guidelines
- Operates cash register to total customer purchases
- Prepares retail and mail order returns, as well as will calls, layaways, rush orders and other special orders
- Prepares various paperwork such as weekly phone count sheets and daily customer comment sheets and forwards to appropriate personnel
- Completes paperwork for holds, hard copies, shipping firearms, and other related paperwork
- Issues gift certificates and research lost gift certificates as needed
- Wraps gifts as requested
- Performs other duties as assigned by management
This position requires:
- Must be a Customer Service oriented team player and have the ability to pay close attention to detail
- Must have the ability to effectively communicate with customers and other business contacts in a courteous and professional manner
- Ability to handle complex customer issues in a diplomatic manner
- Knowledge of customer service practices and principles and all cash register operations
- Skill in operating computerized cash register
- Skill in operating personal computer, various software packages and retail computer information systems
- Skill in operating various office equipment such as: calculator, adding machine, copy machine, facsimile machine, and telephone system
- Must have a high school diploma, or equivalent
- Must be able to work the following: at least 3 out of 4 weekends a month; any day, including holidays; opening and closing shifts
Qualified candidates should have solid knowledge and at least 1 year of experience in the following areas:
- Handling Customer returns and exchanges
- Running a Computerized Retail register system
- Counting & Handling Money & Credit Card Transactions
- Resolving Customer issues and concerns
Cabela's offers a competitive salary and comprehensive benefits package including, generous product discounts, 401K savings plan, and Health and Dental coverage for you and your family.
Cabela's is an Equal Opportunity Employer.