Parts Authority is growing fast, and we're building a dedicated team of Customer Service Representatives to support our most rapidly expanding division. We're looking for individuals who can confidently handle inbound and outbound service calls and manage online orders related to collision auto body parts.
If you have at least one year of experience with collision auto body parts, we'd love to hear from you!
Don't have direct experience? No problem - we're happy to train motivated candidates with the right attitude and enthusiasm
Each and every team member plays a vital role in our success. We are rapidly expanding and looking for a professional, self-motivated individual to fill the role of Customer Service Representative.
Hourly Rate: $19.00
Bilingual Spanish a +
Responsibilities
Answer customer calls regarding collision auto body parts, providing information on availability, pricing, and product details.
Process orders, manage online order inquiries, and handle returns or exchanges using our internal systems.
Make outbound calls to update customers on order status, verify account details, and ensure we have accurate business information.
Demonstrate a strong understanding of collision auto body parts to troubleshoot and resolve customer issues.
Deliver excellent customer service while balancing company policies and customer needs.
Clearly communicate the value of choosing Parts Authority - including our extensive inventory, user-friendly ordering process, and fast return handling.
Maintain accurate and detailed records of customer interactions.
Qualifications Requirements: Qualifications, Knowledge, Skills and Abilities:
Answer customer calls regarding collision auto body parts, providing information on availability, pricing, and product details.
Process orders, manage online order inquiries, and handle returns or exchanges using our internal systems.
Make outbound calls to update customers on order status, verify account details, and ensure we have accurate business information.
Demonstrate a strong understanding of collision auto body parts to troubleshoot and resolve customer issues.
Deliver excellent customer service while balancing company policies and customer needs.
Clearly communicate the value of choosing Parts Authority - including our extensive inventory, user-friendly ordering process, and fast return handling.
Maintain accurate and detailed records of customer interactions.
Qualifications and Skills
Team player with a collaborative mindset.
BilingualSpanish (strongly preferred).
Energetic, positive attitude and a friendly, engaging personality.
Excellent verbal and written communication skills.
Strong listening and problem-solving abilities with prompt follow-through.
Professional, courteous, and respectful in all customer interactions.
Able to build trust and credibility with customers.
High school diploma or equivalent (preferred).
1-2 years of customer service or related experience required.
Proficient with basic computer programs (Word, Excel, Outlook, Internet Explorer, Firefox, Chrome, Gmail).
Reliable with consistent punctual attendance.
Must be 18 years of age or older
Flexible and adaptable to change; able to maintain productivity in evolving work environments.
Capable of following instructions and taking direction when needed.
Able to work independently as well as in a team environment.
Strong time management and prioritization skills.
Join Parts Authority and become part of a team that's driving success in the auto parts industry!
Some of the benefits of being a part of our growing Parts Authority family:
Medical Coverage
Pharmacy Coverage
Dental Coverage
Vision Coverage
Basic Life and AD&D
Short Term Disability Coverage
Voluntary Short Term Disability Coverage
Voluntary Long Term Disability Coverage
Flexible Spending Account
Commuter Expense Reimbursement Account
Health Savings Account
Health Reimbursement Account
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
ID Theft Insurance
Legal Plan Insurance
Pet Insurance
Employee Assistance Program (EAP)
Paid Holidays, Sick and Vacation
Profit Sharing/401 (k) Plan
Employee Discounts on Merchandise
We are an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, creed, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, presence of a non-job-related medical condition or handicap, or any other legally protected status. "We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance."
